If you are having trouble making a purchase through the PhotoMidwest store, this page should help you troubleshoot. If your particular problem is not addressed here, please tell us exactly what problems you're experiencing so we can add documentation to help future users with similar problems. Please note that the black rectangle with shopping cart icon does not appear until you have put some store item into the shopping cart and also complete any form associated with that item (e.g. the membership form).

Microsoft Internet Explorer users: You may be unable to make an online purchase due to changes by our website service, Squarespace. You can use the Pay by Check Form or use a different internet browser.

5 Easy Steps to Purchasing a PhotoMidwest Product

1. Choose a Product Type (where applicable).

Before you can add a membership to your cart, you must first choose which variation you'd like to purchase. Click the dropdown button above the black "Add to Cart" button to choose your product variant.

Classes are discounted for members by using a discount code, such as Film2017, provided in the top right text of the class listing.  Members should write down the code for each class you select and enter them at time of checkout.


2. Next, complete any form and click the black "Add to Cart" button.

For most products, a form will appear with data input fields. Some fields are required (marked with an asterisk *) while others are optional. Complete the form as appropriate, then click the black "ADD TO CART" button at the bottom of the form.

Once the first item is in your shopping cart, the black rectangle with round ends and a very small shopping cart icon will now appear in the upper right of the page. You may need to scroll up to see it.

Required information must be entered before the product can be added to the Cart.
If you leave required information blank, when you click the form’s ADD TO CART, a red box with the word Required will appear above every blank but required data input field:

Required, form error box.png

Since some forms may extend beyond your display, you may need to scroll up the form to find this red box that flags each blank required data input field.

 

3. Continue shopping OR checkout.

You should now be back on the product page, but now a large, black, oval button - your "Cart" - appears in the upper-right corner of your browser window. Great! Notice the cart shows how many items you've added to it; this means you can either continue shopping (to add classes, gift certificates, donations or other products) OR go directly to the cart to finish your transaction. Once you've finished adding products for purchase, click the "Cart" button to review your purchase.


4. Review your order.

The "Shopping Cart" page shows all the products you've added to your cart, along with the subtotal of your pending purchase. You can edit the information in any product form by clicking the "Edit Details" link next to the picture of any product. You can delete any product by clicking the "x" on the far-right of any product line. When you're ready to process your payment, click the large, black "Checkout" button at the bottom-right.


5. Fill out your billing information, along with any special notes for your order. Uncheck the "Join our mailing list" if you'd like to opt-out. Then click the big, black "Continue" button to enter your credit card information on via Stripe's secure payment environment.

If you are a member, you should usually enter the appropriate member discount code (in this example, Member15), in the lower right "Coupons" area in the "Promo Code" box. Most classes use a class-specific discount code.  If you have multiple discount codes, enter and then redeem each code one at a time. Unfortunately, Squarespace does not permit using the same discount code when purchasing multiple identical items, e.g. two members enrolling in the same class on the same order. You will have to do separate checkouts for each person.

Once you've entered your credit card info, click "Place Order" to complete the purchase.

When entering credit card information, be certain you use the ZIP code that the credit card uses for billing or the transaction will fail.


Denouement

After you place your order, the site should display a "Order Confirmed" notice with an order number and your paid total. You should also receive a confirmation email.

If You're Still Having Trouble

Mon dieu! Making a purchase with your favorite non-profit should not be so difficult. And since we really want to be your favorite non-profit, please email us to share the trouble you're having. We'll help you figure it out and adjust the above information to make sure it doesn't happen to other members. Thanks for bearing with us, we really want to make this easy!